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Service Engineer

  • On-site
  • Operation

Want to use your advanced microscopy experience over the Globe?

Job description

Full-time · Location

40 hours · Amsterdam


About the role

Having close contact with Confocal.nl’s customer base a Service Engineer is the face of the company for the existing customer. As a service engineer you communicate knowledge and trust to the customers, and support users to get the best out of Confocal.nl imaging systems.
The goal of the Service Engineer is to provide 1st time successful installations at customers, and fast and constructive service to customers experiencing problems with an imaging system, or needing advice in tailoring the system needs for their particular applications. The Service Engineer reports directly to the Chief Commercial Officer, but works in close collaboration with the Sales and Development team.


The tasks and responsibilities will include, but not be limited to the following:
● Preparing for Confocal.nl imaging system installations
● Installing and/or assisting remotely customer/distributor in installing Confocal.nl and partners’ products forming a Confocal.nl imaging system (hardware and software installations of Confocal.nl products, microscopes, lasers, camera's etc.)
● Training the customer/distributor to use the Confocal.nl imaging system
● Responding to customer tickets
● Evaluating and resolving customer tickets with the Confocal.nl imaging system, together with partners if applicable
● Building simple tailor made set-ups, and finding solutions together with the Development team to improve product performance and our service levels.


About Us

At Confocal.nl we aim to make better microscopes for live cell imaging, to further progress and accelerate eg. drug discovery and agricultural crop improvement. We are continuously working on technology innovation to enrich the microscopy market with more solutions for breakthrough solutions.

Confocal.nl was founded in 2016, as a spin-off company from the University of Amsterdam, where the REscan technology was invented. Since then, we have successfully developed several REscan microscopes and sold them all over the world. We are a growing team of now 20 people (ao. engineers, biologists, sales, support  people) and located at the Science Park Amsterdam where Science meets Business in a vibrant atmosphere. Since 2018, the company is supported by investments from several venture capital companies and governmental subsidies.


Job requirements

The ideal candidate:

● Holds a technical Bachelor/Master’s degree, or has good technical experience

● Is flexible and creative in solving problems and is well-structured in documentation and planning

● Advanced Microscopy experience and familiarity with Micromanager software is a must
● Has basic programming skills in Python

● Can work independently when required

● Is prepared to travel to perform installations or repairs on site. This includes working in different time zones

● Has good communication skills in English speaking and writing

● Has a B level driver’s license

● Can handle alone setting up imaging systems of around 20kgs

● A plus would be if the candidate has experience with imaging systems of different providers (e.g. Leica, Nikon, Olympus, Zeiss)


The ideal Service Engineer is a good listener, rational thinker and hands-on worker. S(he) can interpret issues well, and translate them to technical terms for Development support of Confocal.nl or any partners. Shows interest in understanding Confocal.nl portfolio products inside-out.

A down to earth attitude, clear mind and good planning & structuring skills are important for being successful. This position asks for a character who is able to perform alone. Good understanding of own skills and recruiting extra help from colleagues is important for success. He or she works to yield a satisfied customer in the framework agreed by the customer and Sales team and with technical support from the entire Confocal.nl team.


What we offer:


  • Good salary with a flexible pay-out scheme and holiday allowance
  • Travel allowance
  • Reimbursement of telephone costs
  • Pension scheme
  • 25+ holidays
  • Nice colleagues
  • Budget for education
  • Possibility to partly work from home



How to apply?

Confocal.nl's mission is to enhance the microscopy imaging experience for all researchers and help them make groundbreaking discoveries. Do you want to be part of our mission? Are you ready to join Confocal.nl as a Service Engineer and make a difference for yourself, our clients, and society? We look forward to receiving your application for this vacancy in Amsterdam.

If you have any questions about this vacancy, you can e-mail our Office manager, Tanya Dmytrenko, at tanya@confocal.nl.


Please note: Confocal.nl does not provide visa sponsorship for this position. Candidates must have authorization to work in the EU.

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